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Terms & Conditions

HOW TO ORDER


Buying on TIMEOUTLAB is simple ...........

Find the product and insert it in the cart .., after it is enough to fill out a form with your personal data and the delivery address, choose the payment method and you're done!


Product search.


To search for a product in our catalog you can:

Choose to whom this product is destined (man, woman, child) from the menu, or if you prefer from the logos of the producing companies.

Choose the product category of interest (shoes, clothing, accessories) and then choose the product you want to buy until you get to the desired product.

Use the "search" field to find a specific product whose name or brand is known or which meets certain characteristics that you have introduced ...


Once the item of interest has been identified, a product sheet can be opened where the main characteristics and additional photographic images of the product can be found.

At this point, simply choose the size and click on the add to cart button. it is possible to store several items in the shopping cart without having to purchase and at any time it is possible to modify or cancel the order.

You can then easily test and view cost estimates for the items of interest to you without any obligation to purchase.


Sending the order.


When your shopping cart is complete, just click on the "go to checkout" button.

The next step will be the choice of the purchase method. You can choose between a quick purchase and one that requires registration.


Registering on our site is not mandatory but allows you to recover all your data without having to re-enter in a next purchase. In addition, registered users will reserve special offers at unrepeatable prices. Registering is easy and takes only a few minutes, do it once and do not repeat it anymore. At any time you can access your data and edit it.


If you forget your password, simply go to the "recover your password" section and request it from your e-mail address.

At this point, simply choose the form of payment and click on the "send order" button. If you have any doubts at any time you can contact our sales outlet 0924.509530 or send us an email at info@timeoutlab.it


DELIVERY ITEMS


The partners chosen by TIMEOUTLAB for the delivery are: the courier GLS Italy and SDA Express and their partner Poste Italiane and the express courier Bartolini S.p.A. for international shipments c / o SDA Express-FedEx. TimeoutLab takes one business day to find, pack and bill your orders.

The Courier takes two to three working days for delivery. The courier may notify you by telephone request before making the delivery. If at the time of delivery no one is present, the courier leaves a paper notice and will try to return the product within three days. Once these attempts have failed, the goods will be returned to the courier's branch, where they will remain in storage for five days. Within this time frame you can contact the courier branch and ask to collect the goods in their place. Failing this, the goods will be returned to TimeOutLab.


How to behave when the product is delivered.


When the courier makes the delivery, the customer must check the integrity of the package, that the tape has not been cut, damaged or wet. In case of doubt about the integrity of the package, you must refuse delivery and contact our staff at 0924.50.95.30


SHIPPING FEES


They are € 5.90 for all orders containing items for an amount not exceeding € 100.00 of goods not in promotion. For orders over € 100.00 shipping is free.


Shipping to Europe and the world is never free, but varies according to destination.


PAYMENT


Payments accepted for your orders by TimeOutLab are:

- Pay Pal

- Wire transfer


In payments by credit card payments are handled directly by PAY PAL, leader in online payments management. The data is encrypted at 128 bit (SSL). The best available in terms of security.

The holder of the order must be the holder of the PayPal account. In case of non-ownership of the card used, specify it in the notes.


In payments by bank transfer the goods will be sent only after verification of the credit in the current account. This activity takes about 3 working days.

Our bank details are:

account holder :

TimeOut Sporting Goods s.r.l.s.

Bank: B.C.C. Don Rizzo headquarters of Alcamo IBAN: IT 32 I 08946 81780 000010803583


N.B.

The purpose of the transfer must indicate the order number and the name and surname of the customer. Before making the payment, call our customer service +39 0924.509530 to check the availability of the goods.


RIGHT OF WITHDRAWAL


It is regulated by Italian law. The deadline for making use of this right is 10 days from receipt of the goods. The customer who intends to make use of this right must send an e-mail to info@timeoutlab.it or call our sales point 0924.509530. The refund will be made via PayPal or by bank transfer or bank transfer in the name of the customer. In the communication you send us it is important to indicate the details of a bank or postal account where it is possible to re-credit the amount due. The bank details required for a bank transfer are:


CIN, ABI code, CAB code, twelve-digit current account number and account holder. Of course we can use the right of withdrawal after trying the product or having opened the package, but not having used the purchased good. The product must however be returned intact in its original packaging and complete in all its parts (documentation, accessories, manuals, cables, etc.). TimeOutLab tries to satisfy every customer dissatisfied with his purchase by reimbursing the cost of the product. Our commercial policy has the sole purpose of satisfying and putting maximum trust in the customer. The shipment of the items in case of withdrawal is charged to the customer and must be addressed to:

TimeOut sporting goods srls. C.so VI Aprile, 40 91011 Alcamo (TP).

Upon receipt of the same, we will refund the amount paid for the items within 15 days.


MEASURES:


SIZE CONVERSION TABLE


For Nike shoes, use the US numbers in the tables below, while for Adidas and other brands in the United Kingdom. In case of doubt in the dimensions to be ordered, write your usual size in the notes field of the order form, we will take care of the conversion. In case of problems we will contact you for clarifications.


Or Measure your foot in cm. and choose the US or UK size that corresponds to you.




WARRANTIES:


In purchases:


the items are covered by the manufacturer's one-year warranty. The invoice date of the goods is valid for the warranty.


Return item / change size / change article.


it is always possible to return the goods and change the size or article. Shipping costs remain the responsibility of the customer.

In case of defective goods or under warranty the collection and return costs are charged to TimeOutLab.



In payments:


Data security is a top priority for TimeOutLab and we do everything to protect the data you provide. To help us keep your personal data very confidential, you should:


- Keep your password secret

- Use Secure Socket Layer (SSL) transactions

- Never spread the URLs of pages you have watched while you qualify as a registered user. In this way we can work together to ensure the security of your transactions with TimeOutLab.it


PRIVACY:


Italian law protects the right to privacy pursuant to Law 675/96 which protects the right to privacy of personal data. TimeOutLab will respect this right by ensuring that your information will not be transferred to third parties for any reason. We will use the information we will only hold for internal statistical evaluations and to improve the quality of our commercial service.


At any time you can delete or modify your data by sending an email to the address

info@timeoutlab.it


or by writing to us at: Time Out Sporting Goods S.r.l.s. Corso VI Aprile, 40 91011 Alcamo (TP) Only if expressly authorized will we use your data for commercial communications: promotions, previews, discounts reserved only to our best customers. From time to time we will send you an email with our news. At any time you can still unsubscribe from the mailing list.


SAFETY:


Payment by credit card of your online purchases is completely safe and secure. These operations are managed by our service provider and PAYPAL server.


All personal information, and data that transit on secure server with SSL (Secure Sockets Layer) protocol for the protection of your data. When the PAYPAL account data is entered, a small padlock will appear at the bottom of the browser window, showing that the site is encrypted, ie protected.


The server will verify your PAYPAL account in an automated way and away from any human eye.